Medical Front Desk Receptionist job description.

Medical Front Desk Receptionist · [Practice Name] · [Location] · [Full-time]

About the practice: [2 sentences: specialty focus, locations, providers, what makes the team worth joining.]

The role: The face of the practice: check-in and check-out, insurance capture, payment collection, and the patient experience at the desk.

Responsibilities:

• Check patients in and out; verify demographics and insurance at every visit
• Collect copays and balances at time of service and reconcile the daily batch
• Scan cards, referrals, and imaging discs into the EMR correctly the first time
• Schedule follow-ups at checkout per provider instructions and global-period rules
• Manage the waiting room experience and communicate delays proactively
• Process incoming records requests and route clinical documents appropriately
• Support phone coverage per the practice's phone policy during assigned blocks

Required:

• Customer-facing experience under sustained volume
• Basic insurance literacy (copay, deductible, HMO vs PPO) or demonstrated ability to learn fast
• Composure with patients who are in pain, frustrated, or both

Preferred:

• Medical front desk experience, orthopedics a plus
• EMR experience with your platform
• Bilingual ability relevant to your patient population

Compensation: [Set from local data; commonly listed ranges run $16 to $21 per hour on national job boards, varying with market and scope.] Benefits: [health, PTO, retirement, CME as applicable]

• A patient at the desk has a $400 balance and is upset about it. Walk me through the conversation.
• Two patients arrive simultaneously while the phone rings. What is your order of operations and why?
• What do you verify on an insurance card, and what happens when the plan changed?
• A post-op patient asks you a clinical question at checkout. What do you do?
• What does a fully reconciled end-of-day look like?