Pre-Op Clearance Coordination
The agent books, reschedules, and confirms pre-op clearance appointments directly on your live schedule, so patients arrive cleared and ready instead of falling through a scheduling gap.
Post-Op Recovery Milestone Questions
Pain control, physical therapy progress, and weight-bearing status questions are answered and summarized into the practice's EMR, so the clinical team has a written record without taking the call.
Red-Flag Symptom Triage
Fever, unusual swelling, or warmth at the surgical site are recognized as urgent. These calls reach the on-call surgeon by text with a secure summary link, not a voicemail waiting for morning.
Global-Period Visit Awareness
A large share of joint replacement calls are bundled post-op visits inside the global period. Call summaries flag the reason for the call, helping your team get the visit type right for billing.
Reported across ClinicFlow partner practices.
Why Joint Replacement Post-Op Calls Need a Clinical Layer
Joint replacement practices carry a heavier post-op call load than most surgical subspecialties. Patients call with real recovery questions, pain control, physical therapy milestones, weight-bearing status, and occasionally with symptoms that matter: fever, unusual swelling, or warmth at the surgical site. Getting that distinction right, every time, is the difference between a documented routine question and a surgeon reached in time.
ClinicFlow treats red-flag post-op symptoms as urgent by design. When a call meets escalation criteria your practice defines, it routes to the on-call surgeon by text with a secure summary link, instead of waiting for a callback the next morning.
Global-Period Visits and Getting the Call Right for Billing
A large share of joint replacement patient calls are bundled post-op visits that fall inside the global period. Coding the visit type correctly matters for billing, and it starts with an accurate record of why the patient called. ClinicFlow's call summaries capture that detail as part of routine documentation, so nothing gets miscoded because a message got shortened at the front desk.
What a Call Sounds Like
Three weeks out, and the call that decides the outcome.
Caller My wife had her hip replaced 3 weeks ago. The incision started draining yesterday and she has a temperature of 101.
ClinicFlow Thank you for calling. Two quick checks: is she short of breath or having any chest pain, and is her calf swollen or tender?
Caller No, nothing like that. It's the drainage and the fever.
ClinicFlow Good, those two would have meant going to the emergency department right now. New drainage with a fever after a joint replacement is on the surgeon's list for same-day evaluation, so I'm sending this call to the on-call surgeon with the details now and holding a slot this afternoon at 3:20.
Caller Thank you.
ClinicFlow If she becomes short of breath, has chest pain, or the fever climbs with shaking chills before then, go to the emergency department instead of waiting for the appointment.
How ClinicFlow Handles It
1. Screen for Infection and Clot
Wound drainage, fever, calf symptoms, and shortness of breath, checked against criteria your surgeons configure, with emergency direction when they match.
2. Get the Post-Op Call to the Surgeon Same Day
A possible prosthetic joint infection is a same-day question, not a message in a queue. The on-call surgeon gets the summary and a slot is held.
3. Keep Global-Period Visits Billing Correctly
Post-op visits inside the global period recognized and scheduled as such, so the call does not create a billing problem later.
4. Carry Pre-Op Education and Clearance
Pre-op instructions, clearance status, and therapy setup handled on the phone instead of on the day of surgery.
Where Everything Routes
| Scenario | Destination |
|---|---|
| Shortness of breath, chest pain, or calf swelling and tenderness | Caller directed to emergency services, on-call surgeon alerted in parallel |
| Wound drainage, fever, or increasing pain after arthroplasty | On-call surgeon notified with a written summary, same-day slot held |
| Suspected dislocation or inability to bear weight | Caller directed to emergency services, on-call surgeon alerted in parallel |
| Global-period post-op visits | Booked and coded as post-op so the visit bills correctly |
| Pre-op education, clearance, therapy, and routine scheduling | Booked and documented |
Built for Every Corner of Joint Replacement
Primary Hip and Knee
High post-op call volume handled against your protocol, so the questions that matter reach the surgeon the same day.
Revision and Complex
Longer recovery arcs and higher infection stakes, with the screening criteria you set applied on every call.
Ambulatory Joint Programs
Same-day discharge patients calling from home on night one, answered live rather than routed to a service.
Pre-Op Optimization
Clearance, medication, and education calls completed before the day of surgery rather than on it.
Common Questions
How Does ClinicFlow Triage Red-Flag Post-Op Symptoms Like Fever or Swelling?
Symptoms like fever, unusual swelling, or warmth at the surgical site are treated as urgent. The call is escalated to the on-call surgeon by text with a secure summary link immediately, rather than waiting for a callback.
Can the Agent Answer Post-Op Recovery Milestone Questions?
Yes. Routine questions about pain control, physical therapy progress, and weight-bearing status are answered and summarized into the practice's EMR via messaging, so the clinical team has a written record without taking the call.
Does ClinicFlow Help with Global-Period Visit Coding?
A large share of joint replacement patient calls are bundled post-op visits inside the global period. ClinicFlow's call summaries flag the reason for the call, helping your team route it to the correct visit type for billing.
Does It Coordinate Pre-Op Clearance Calls?
Yes. The agent books, reschedules, and confirms pre-op clearance appointments directly on your live schedule, so patients get a confirmed visit instead of a message left with the front desk.