Your AI That Answers Every Call.
ClinicFlow Handles Inbound Calls, Qualifies Patients, and Syncs with Your EHR — So Your Staff Doesn't Have To.
See it in action · Call Our Voice AI Agent: (415) 962-4019
The Front Desk Is Breaking.
Surgical practices field hundreds of calls a day across new-patient intake, post-op questions, insurance verification, and after-hours triage. The math doesn't work, and the cost lands on patients.
- Missed calls: 1 in 5 calls go to voicemail. Industry average answer rate is 70%. Each missed new-patient call is worth $150–200 in lost revenue — roughly $80K lost per provider, per year.
- Triage failures: front-desk staff are not clinicians. A patient with shooting arm pain needs a spine surgeon, not upper extremity. Wrong routing means burnout, complaints, and liability — 14% of bookings are re-routed at intake.
- Manual scheduling: verifying insurance, juggling sub-specialty rules, chasing the on-call provider — work that should be automatic. 2 hours wasted per FTE, per day.
Ring to Booked, Chart Updated.
- Patient calls — 24/7/365, no wait time, 50 concurrent calls, patient history known at start of call.
- ClinicFlow triages using custom physician profiles and verifies insurance in real time.
- Scheduled in minutes — appointment booked in the EMR with the right surgeon, SMS reminders sent, non-urgent clinical calls handled.
Built for Surgical Practices, Not Call Centers.
- Scheduling with correct specialist — 24/7 appointments with no wait time
- Insurance verification — real-time eligibility checks
- After-hours clinical call triage — handling of urgent clinical calls
- Referral management — outbound scheduling & marketing insights
- Prior authorization automation — reduced time approval for imaging & surgery
- Revenue cycle — front-end revenue optimization
- Real-time EHR sync — bidirectional FHIR / HL7, chart updates within seconds
Run the Math for a 10-Surgeon Practice.
Modeled on 12,000 inbound calls per month, blended new + established patient mix.
| Metric | Without ClinicFlow | With ClinicFlow |
|---|---|---|
| Calls answered | 70% | 100% |
| Avg pickup time | 4.2 min | < 1 sec |
| Front-desk FTE on phones | 3.5 | 0.5 |
| Annual call-handling cost | $612,000 | $184,000 |
| Missed-call revenue loss | $240,000 | $0 |
| After-hours coverage | Voicemail | Triaged + texted |
| Net annual impact | –$852,000 | +$668,000 |
Figures modeled, not actuals. Real results vary by sub-specialty mix, EHR, and payer panel.
"ClinicFlow has increased our revenue by increasing both our surgical and clinic volume, and has decreased our overhead significantly." — Dr. Jeremy Walters, President, Sports Medicine and Orthopaedic Center (3 locations, 18 providers)
- 100% calls answered, up from 20% baseline
Trust & security: HIPAA-compliant with a Business Associate Agreement executed for every practice. Clinical summaries stay EMR-native, so your EMR remains the system of record. Physician-founded: built by a practicing spine surgeon. Trusted by surgical practices. Read the security overview.
$0.20 per Minute. That's the Pricing Page.
You pay $0.20 for each minute the agent spends covering your phones, plus $100 per provider per month for full 24/7 coverage, or $50 per provider per month for nights-and-weekends-only coverage, counting physicians and advanced practice providers. No per-call fee, and no holiday surcharge. The rate is the same at 2 p.m. and 2 a.m.
A 10-provider group on full 24/7 coverage runs about $3,000 a month, roughly $36,000 a year. After-hours and weekends only, for a small group, is $50 per provider per month plus usage. At one or two providers the platform fee is usually the larger half of the bill, so price both parts together rather than the per-minute rate alone. Full detail on the pricing page.
Security and Compliance
- HIPAA compliant, built around PHI from day one
- A BAA is executed with every practice as part of onboarding, and with every vendor that touches data
- Clinical summaries stay EMR-native, so your EMR remains the system of record
- SOC 2 certification is pending: the audit is underway and we expect certification in the next couple of months
- Physician-founded, built by a practicing spine surgeon
Read the full security overview.
Ready to Modernize Your Patient Access?
Book a Demo · Run your own numbers
Explore: Orthopedic Practices · Spine Practices · Neurosurgery Practices · Sports Medicine · Joint Replacement · Hand & Wrist · Foot & Ankle · Pain Management · ENT Practices · Ophthalmology · Gastroenterology · General Surgery · Urology · Plastic Surgery · Podiatry · Dermatology & Mohs · OB/GYN · Cardiology · Vascular Surgery · Fertility & IVF · Oral Surgery · Surgery Centers · Imaging Centers · For Practice Managers · Features · 24/7 Scheduling · After-Hours Triage · Referral Management · Prior Authorization · Pre/Post-Op Calls · All Specialties · Call Library · Medical Answering Service · Orthopedic Answering Service · AI Receptionist · After-Hours Answering · HIPAA-Compliant AI Answering · Best Medical Answering Services · AI Answering Service for Medical Offices · Medical Virtual Receptionist · AI Patient Scheduling Software · Best AI Software for Medical Practices · Pricing · Resources · Customer Case Study · ROI Calculator · AI Readiness Score · ICD-10 Codes · CPT Codes · Security · About · Careers · FAQ