Everything ClinicFlow handles, in depth
One AI voice agent that answers every call to your practice 24/7, then does the work behind the call: scheduling in your EMR, triaging clinical concerns, chasing referrals, and clearing prior auths.
The patient journey, handled end to end
Most phone technology for medical practices stops at taking a message. ClinicFlow is built around the full journey of an orthopedic or spine patient — from the referral fax that starts an episode of care, through scheduling and insurance checks, to the post-op call three weeks after surgery. Each capability below works on its own, and they compound when they work together.
24/7 Appointment Scheduling
Books, reschedules, cancels, and confirms appointments directly on your live EMR schedule — with the right surgeon, the right visit type, and no hold queue.
How scheduling works →After-Hours Clinical Triage
Urgent after-hours calls are summarized and texted to the on-call surgeon with a secure link. Non-urgent clinical calls go to your team in the EMR.
How triage works →Referral Management
An online fax system built into the dashboard. When a referral arrives from a referring provider, ClinicFlow calls the patient and books the appointment automatically.
How referrals work →Prior Authorization Automation
Submits patient notes and imaging reads for imaging and surgical prior auth through the insurance portal or payer APIs, so approvals stop bottlenecking your OR schedule.
How prior auth works →Pre-Op & Post-Op Calls
Outbound calls that confirm patients are following the surgeon's protocol, answer routine questions, and route anything clinical to your team.
How surgical calls work →EMR Integration
Bidirectional FHIR and HL7 sync with Epic, athenahealth, eClinicalWorks, ModMed, and AdvancedMD. Chart updates land within seconds.
See integrations →Built for surgical practices, not call centers
Generic AI receptionists are trained to take messages for any business. ClinicFlow was founded by a practicing spine surgeon and built only for orthopedic, spine, and surgical practices. That focus shows up in the details:
- Global-period awareness — follow-ups after surgery are scheduled with the global period in mind, not booked as new-patient visits.
- Injection-series logic — a patient in the middle of a 3-injection series gets scheduled on the series cadence, not whenever the next open slot happens to be.
- Workers' comp intake — adjuster, employer, claim number, and authorization details captured on the first call.
- Surgeon-designed urgency thresholds — the line between “message for the morning” and “text the on-call surgeon now” was drawn by people who take call themselves.
- 28 languages — patients get the same scheduling and triage experience without waiting for an interpreter.
- Real-time insurance verification — eligibility checked while the patient is still on the line.
“ClinicFlow has increased our revenue by increasing both our surgical and clinic volume, and has decreased our overhead significantly.”Dr. Jeremy Walters, President, Sports Medicine and Orthopaedic Center (3 locations, 18 providers)
Simple, published pricing
ClinicFlow costs $0.20 per minute of coverage — published, not hidden behind an enterprise sales process. Full 24/7 coverage typically runs about $3,000 per month for a 10-provider group, and practices that only need after-hours or overflow coverage pay only for the minutes they use. See pricing details.
See what your phones could sound like
Call the live demo line and act like a patient, or run your own missed-call numbers. No sales call required.