Post-extraction bleeding calls at 10 PM, sedation NPO questions the night before, and a referral pipeline from every dentist in town.
Oral and maxillofacial surgery runs on dental referrals and same-week scheduling, with a post-op phone reality every practice knows: the evening bleeding call after an extraction, the dry-socket call on day 3, the night-before sedation questions that decide whether tomorrow's case proceeds. Coverage that answers, applies your protocols, and knows which calls escalate protects both the schedule and the patient.
Caller I got a tooth pulled this afternoon and it's still bleeding tonight. I've gone through a bunch of gauze.
ClinicFlow Let me help you with that right now. Can I confirm your name and date of birth?
Caller Marcus Bellamy, 9/26/1994.
ClinicFlow Thanks Marcus. Per Dr. Han's post-extraction protocol: fold fresh gauze, bite down with firm steady pressure for a full 30 minutes without checking, and sit upright. A moistened black tea bag works the same way if you're out of gauze. Is the bleeding a steady ooze, or is it filling your mouth quickly?
Caller More of an ooze, it just won't stop.
ClinicFlow An ooze the same day is common and the pressure protocol usually settles it. I've logged this call for Dr. Han's team. If it's still bleeding after 2 rounds of 30-minute pressure, or becomes heavy at any point, call back and I'll escalate to the on-call surgeon immediately.
Bleeding, swelling, and dry-socket questions answered from each surgeon's documented protocols, with escalation criteria in front.
NPO rules, medication instructions, and driver requirements confirmed the night before, per case.
Extractions, implants, and pathology consults from referring dentists scheduled same-week with the referral captured.
Every call summarized to the chart with protocol steps given and escalation status.
| Scenario | Destination |
|---|---|
| Heavy bleeding, spreading swelling, airway concerns, post-op fever | On-call surgeon, immediately |
| Protocol questions: bleeding ooze, dry socket, swelling timelines | Answered per protocol, documented, escalation criteria armed |
| Referrals, extractions, implants, consults | Booked in the EMR, referrer loop closed |
Extraction pipelines with post-op protocol coverage every evening.
Consult conversion and staged-treatment scheduling handled cleanly.
Referral-heavy consult intake with imaging collection ahead of the visit.
After-hours calls screened and routed per your trauma-call arrangements.
It relays your surgeon's own documented protocol steps, gauze pressure, positioning, the tea-bag standby, while screening severity. Heavy bleeding, airway concerns, or protocol failure escalate to the on-call surgeon immediately. It instructs from your protocol; it never improvises clinical advice.
Yes: NPO timing, medication instructions, and the driver requirement, per case, with at-risk cases flagged to your team the night before rather than discovered at check-in.
Referral calls from dentists book directly with the referral captured and confirmation sent back, which is how oral surgery practices keep referrers loyal.
The demo line is the production agent. Describe a scenario from this page and judge for yourself.
