How Sports Medicine and Orthopaedic Center, a 3-location, 18-provider orthopedic practice in Virginia, rebuilt its patient access around ClinicFlow's voice AI.
SMOC's phones looked like most busy surgical practices': call volume that spiked far past what the front desk could absorb, an answer rate near 20% at the worst times, and after-hours coverage that could take messages but not triage them.
ClinicFlow answers every inbound call across all 3 locations, day and night: scheduling into the EMR with the right provider, capturing insurance in real time, and running the practice's own triage criteria on clinical calls.
SMOC is an orthopedic practice in Virginia with 3 locations and 18 providers, spanning sports medicine, joint replacement, spine, and podiatric surgery.
ClinicFlow answers the practice's inbound phone volume around the clock: scheduling, rescheduling, insurance capture, routine questions, and after-hours clinical triage with escalation to the on-call provider. Staff handle the patients in front of them instead of the phone queue.
The metrics on this page reflect the practice's first 90 days live, measured against its pre-ClinicFlow baseline.
It is the annualized run-rate value of the roughly 400 additional new-patient appointments booked per month: $285 average clinic revenue per appointment plus a 10% surgical conversion at $2,500 average revenue per case, alongside a contact-center cost reduction from $51K to $10K per month.
Ask us. We arrange reference conversations with practice leadership as part of evaluation, and you can test the product itself right now on the live demo line at (415) 962-4019.
The Call Library shows exactly what ClinicFlow does on every kind of call SMOC receives: after-hours urgent triage, new-patient scheduling, daytime overflow, and 9 more.
Run your own numbers with the missed-call calculator, or read the buyer's guide for orthopedic practices.
The demo line is the production agent. Call it and judge for yourself.
