What We Are Building
ClinicFlow is a voice AI built for orthopedic, spine, and surgical practices. It answers every inbound call 24/7 with no hold queue, books and reschedules appointments directly against the practice schedule, applies the escalation criteria the practice's own physicians configure, and texts the on-call surgeon a secure summary link when a call is urgent. It handles calls in 28 languages and integrates with the EMR through FHIR and HL7. It is HIPAA compliant, with a Business Associate Agreement executed as part of onboarding.
The product is live and answering real calls today. You can hear it yourself before you ever speak to us: (415) 962-4019 is the production agent, not a sales demo, and it is up 24/7. We think that is the most honest thing we can hand a candidate.
How We Work
We are a small team, and that is the most important thing to understand before you write to us. There is no layer between you and the problem. The person who builds a change usually talks to the practice that needed it, watches the call transcripts afterward, and owns the fix when it is wrong at 11 p.m.
The work is remote and asynchronous, with a strong bias toward writing things down. We ship continuously rather than on a release train. Scope is decided by what a practice cannot do today, not by a roadmap set a quarter ago.
Because the product sits between a patient in pain and a surgeon who is asleep, correctness is not a preference here. A missed urgent call is not a bug report, it is a person who did not get through. If that framing sounds like pressure rather than purpose, this is probably not the right team.
Who We Hire
We do not run a standing requisition list, and we would rather hear from a strong person early than post a role and wait. We hire against real need across four areas:
- Engineering. Backend and voice infrastructure, EMR and FHIR integration work, evaluation tooling for the agent, and the dashboard practices use every day.
- Voice and prompt engineering. Designing what the agent says, why it says it, and how it is measured when it gets a call wrong.
- Clinical operations. People who have run a practice phone line or a front desk and know where coverage actually breaks.
- Go to market. Sales, partnerships, and customer onboarding for orthopedic and surgical groups.
Clinical or healthcare operations background is useful but not required for engineering roles. Willingness to learn the clinical context is.
How to Reach Us
Email management@clinicflowai.com with the area you are interested in, a short note on what you have built or run, and anything we can look at. A resume is welcome and a link to real work is better. There is no form, no portal, and no application tracking questionnaire.
We read everything that arrives and reply to the ones we can act on. If we are not hiring for your area at the moment, we will say so plainly rather than leave you waiting.
Hear the Product Before You Write to Us
Call (415) 962-4019. That is the production agent, live 24/7, the same one answering calls for practices right now. Ask it what a caller would ask. Then tell us what you would fix.
Live demo line: (415) 962-4019