One phone rule outranks everything in cardiology, and the AI applies it without exception: chest pain does not schedule an appointment.
Cardiology practices field consult referrals, echo and stress-test scheduling, device-clinic follow-ups, and anticoagulation questions all day, and buried in that volume is the caller who mentions chest pressure while asking about an appointment. Human staff on a busy phone can normalize that call; a disciplined system cannot. ClinicFlow's first screening rule in cardiology is absolute: active chest pain, syncope, and the emergency criteria your cardiologists define produce 911 guidance and on-call notification, not a scheduling conversation.
Caller My primary care doctor wants me to see a cardiologist about my palpitations. I wore a monitor last month.
ClinicFlow We can get that scheduled. First, one important question I ask every caller: are you having any chest pain, pressure, or trouble breathing right now?
Caller No, nothing right now. It comes and goes, mostly at night.
ClinicFlow Good. Can I confirm your name and date of birth?
Caller Robert Ashworth, 3/9/1958.
ClinicFlow Thank you. I see Dr. Menon's referral with your monitor report attached. Dr. Vasquez has consult openings Wednesday at 9 AM or Friday at 1:45 PM. Which works better? And if those palpitations ever come with chest pain, fainting, or breathlessness, call 911 rather than us.
Active chest pain, syncope, and your emergency criteria produce 911 guidance and on-call notification before any scheduling happens.
Consults, echos, stress tests, and device-clinic visits into the correct slots with referral records attached.
Anticoagulation and antiarrhythmic questions are captured and routed to your clinical team; the AI never adjusts a dose.
Structured summaries in the EMR, with the screening outcome recorded on every clinical call.
| Scenario | Destination |
|---|---|
| Active chest pain, syncope, emergency criteria | 911 guidance + on-call notification, immediately |
| Anticoagulation and medication questions | Clinical team, structured capture, never answered by the AI |
| Consults, echos, stress tests, device clinic | Booked in the EMR |
Referral-heavy consult intake with records collection and correct test sequencing per your rules.
Device-check cadences scheduled reliably, and transmission-question calls routed to the right team.
Post-procedure screening per your criteria, with access-site concerns escalated.
Weight-gain and symptom-change calls captured in structure and routed same-day to your team.
It stops the scheduling conversation and applies the emergency rule: 911 guidance per your protocol and immediate on-call notification with a structured summary. That rule is engineered to interrupt anything else the call was about.
It captures them precisely, medication, timing, symptoms, and routes to your clinical team. Dosing decisions are never made or implied by the AI.
Test sequencing rules are configured per practice, so echos, stress tests, and consults book in the order your cardiologists specify.
The demo line is the production agent. Describe a scenario from this page and judge for yourself.
